The Pharmacy Programs Administrator (PPA) has begun operations administering, processing and paying claims associated with the 23 Community Pharmacy Programs funded under the Sixth Community Pharmacy Agreement.
The new PPA website, registration and claiming portal, and support centre are now accessible.
A user account has been created in the new portal for all program users previously registered with the Pharmacy Guild. These pre-existing users will receive a ‘welcome’ e-mail from the PPA providing information about logging into the new portal for the first time.
The new portal has been designed to facilitate prompt payment. For most major programs, the portal will check and validate claims in real time. This means these claims will be approved immediately, and payments made within three business days of submission.
These fast-tracked payment arrangements are in place for Dose Administration Aids, MedsCheck and Diabetes MedsCheck, Staged Supply, Home Medicines Reviews and Quality Use of Medicines and will be extended to other programs over time.
“The launch represents the culmination of three months’ intensive work by our team since we were announced as the successful tenderer on October 30, 2018,” PPA Director Chay Boss-Walker said.
He continued: “We’ve worked closely with pharmacists to build an entirely new and streamlined registration and claiming portal and to train our support centre team.
“And our development work doesn’t stop today. We’ll be drawing on feedback and input from pharmacies and other stakeholders to continuously improve users’ claiming experience.
Visit the website and the portal at: www.ppaonline.com.au
A welcome video is available under the ‘transition’ section of the new website. Contact the support centre on 1800 951 285 (9am to 8pm AEDT) or via e-mail at firstname.lastname@example.org