Pharmacy assistants play an important role in helping customers obtain the medicines they need, and part of that process is using My Health Record in the supply of medicines and advice to customers.
Often pharmacy assistants have well established relationships with customers, based on familiarity, time and the previous high-quality service they have provided.
With the introduction of My Health Record, pharmacy assistants now have an opportunity to develop those relationships through helping pharmacists and customers get the greatest benefit from the system.
In recognising that the My Health Record system makes it easier and safer for pharmacists, doctors and other health professionals to provide care to customers, Guild Learning and Development has partnered with the Australian Digital Health Agency to develop an online module titled Introducing My Health Record.
This is the first of two modules to be launched on this topic, written especially for pharmacy assistants and dispensary assistants. The second module will be launched in July.
This first module examines how My Health Record works, and explores the information stored in the My Health Record system. On completing this module, pharmacy assistants and dispensary assistants will have learned how they can support their pharmacy to use My Health Record when supplying medicine and advising customers.