Online Discount e Pharmacy warning over complaints

Following a rise in complaints from customers about not receiving purchased goods from the website, discountepharmacy.com.au, NSW Fair Trading is warning customers not to deal with the online shop, which promotes the sale of various health and wellbeing products, supplements, cosmetics and pain relief medications.

“Consumers report that their pre-paid items do not arrive and claim that no explanation is provided by the trader for these delays and that there is no financial redress offered,” says NSW Fair Trading Commissioner Rose Webb.

“Consumers have reported finding it very difficult to contact anyone at discountepharmacy.com.au to discuss the delays, and there does not appear to be a complaint handling process, making it difficult for concerns to be resolved.”

The website is managed by David Le trading as Chemist Max.

Reportedly in 2017, the Pharmacy Council of NSW imposed an interim suspension on Mr Le’s registration as a pharmacist, and in 2019 the Australian Health Practitioner Regulation Agency (AHPRA) took prosecution action against Mr Le for falsely purporting to be a registered pharmacist.

It’s said Mr Le pleaded guilty in the NSW Local Court and was fined $24,500 and remains suspended by AHPRA.

NSW Fair Trading is urging anyone who has dealt with the discountepharmacy.com.au website without satisfaction to lodge a complaint with NSW Fair Trading on their website or at any Service NSW centre.

Fair Trading NSW is currently investigating the complaints.

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