Quality Care 2020 has landed

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Contemporary. Relevant. Innovative.

If you work in a community pharmacy in Australia, you are most likely familiar with the Quality Care Pharmacy Program (QCPP). Operating for more than 20 years, QCPP is the quality assurance program in place for community pharmacies around the country ensuring quality, safe and consistent professional services and consumer care.

On 1 October 2020, QCPP launched Quality Care 2020, a contemporary program bringing together best-practice business operations with excellence in safe and quality care. The enhanced program has been developed in consultation with pharmacies, business and industry experts, and is aligned with current pharmacy practice.

The new Quality Care 2020 Requirements marks a major innovation and simplification of the program, with a renewed focus on flexibility and innovation in the pharmacy while still maintaining the integrity of the accreditation program.

Key enhancements of Quality Care 2020 include:

  • An intuitive five domain structure aligned to your business operations.
  • Moving beyond compliance to support continuous improvement so you can deliver quality, safe, viable care to your community.
  • Encouraging increased flexibility and innovation in your pharmacy by allowing policies and procedures to be customised based on your business needs.
  • 24/7 access to the QCPP Customer Portal with your QCPP account details, account management tools, and a range of resources.

This year, QCPP have adapted their program to exist within the ever-changing Covid-19 environment, which included a transition to a remote assessment model. Following positive feedback on the remote assessment model and the ongoing uncertainty caused by Covid-19, QCPP will continue conducting assessments remotely under Quality Care 2020.

Quality Care 2020 remote assessments assess a range of high-risk areas within the pharmacy. The assessment will take place via the QCPP Customer Portal, which is a key tool for all QCPP accredited pharmacies.

Preparing for Quality Care 2020

The first step to take in preparing for Quality Care 2020 is to gain access to the QCPP Customer Portal. Pharmacy owners and staff must arrange access to complete their Quality Care 2020 assessment.

The QCPP Customer Portal gives you 24/7 access to your remote assessment and the ability to manage your own account, with a range of self-service functions including updating personal information, viewing and paying invoices and access to the Quality Care 2020 Knowledge Hub.

The Quality Care 2020 Knowledge Hub is the destination for resources, references, frequently asked questions, support videos and more, designed to help you understand the new Quality Care 2020 Requirements and prepare for your assessments.

While the Quality Care 2020 Requirements look different, accredited pharmacies won’t need to make significant changes to their existing policies and procedures.

The enhanced accreditation program is flexible and encourages continuous improvement of policies and procedures moving beyond compliance to provide a framework that supports the delivery of quality, safe and consistent care to the community.

For information and support on Quality Care 2020, visit qcpp.com/2020 or contact QCPP via help@qcpp.com or phone the helpline on 1300 363 340.

Text and feature image: QCPP

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