Satisfaction ratings win

My Chemist is again the industry leader for Australian pharmacies with a customer satisfaction rating of 90.4 per cent in February, enough to win back-to-back Roy Morgan monthly pharmacy customer satisfaction awards for January and February 2018.

Close behind were December 2017 monthly winners Discount Drug Stores on a customer satisfaction rating of 89.8 per cent, rivalling Priceline on 89.3 per cent and newly merged TerryWhite Chemmart on 89 per cent.

Roy Morgan CEO Michele Levine says My Chemist has emerged as Australia’s top pharmacy in recent years and two monthly victories to start 2018 are no surprise:

“My Chemist has been the standout Australian pharmacy in recent years, winning the Annual Roy Morgan Pharmacy/Chemist Customer Satisfaction Award for the first time in 2017 just ahead of the newly merged TerryWhite Chemmart,” she said.

“My Chemist won six monthly awards in 2017 compared with the five won by the combined TerryWhite Chemmart.

“A deeper analysis of pharmacy customer satisfaction over recent years shows My Chemist has now won an outstanding 13 of the last 20 months. More than the double the number of victories of second-placed TerryWhite Chemmart.”

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