TerryWhite Chemmart (TWC) has welcomed over 1,000 delegates to its annual conference in Melbourne, which will run from February 24 to February 27, culminating in an awards gala celebrating excellence across the industry.
This year’s conference, themed IMPACT, highlights the growing role of pharmacists and their teams in delivering exceptional healthcare and strengthening community well-being.
Opening the event, TWC Executive General Manager Nick Munroe acknowledged both the network’s strong performance over the past 12 months, along with the opportunities that lay ahead through the evolving community pharmacy landscape,
“While the community pharmacy sector continues to shift, our focus remains on elevating the customer experience and providing the support the TWC network requires to succeed.” Mr. Munroe said.
“The evolution of community pharmacy over the next few years will be a defining moment, and pharmacists have a critical role in supporting the delivery of primary healthcare for Australians,” he continued.
In the first half of FY25, TWC has continued to grow, expanding its network to 616 pharmacies, adding 52 new stores in the past year. Network sales increased by 11.0 per cent, with like-for-like sales up 9.3 per cent. This growth was fuelled by the success of the TWC offer including CareClinic programs, the myTWC app, and Rewards Plus.
The conference continues with strategic updates, key announcements, and insights from the Pharmacy Guild of Australia, the PSA, and industry leaders, alongside valuable knowledge-sharing sessions from across the TWC network.
